Support
The Support page in the dashboard lets you submit tickets, track their progress, and communicate with the Community Swarm team.
Creating a Ticket
Click Create Ticket on the Support page. Fill in the following fields:
| Field | Required | Description |
|---|---|---|
| Subject | Yes | A short summary of your issue (up to 200 characters) |
| Category | Yes | Select the type of request (see categories below) |
| Priority | Yes | LOW, MEDIUM, or HIGH — choose based on urgency |
| Message | Yes | A detailed description of the issue (up to 5,000 characters) |
Ticket Categories
| Category | When to Use |
|---|---|
| Billing | Subscription questions, payment issues, plan changes |
| Bug | Something is not working as expected |
| Feature Request | Suggest a new feature or improvement |
| General | Anything else — setup help, account questions, etc. |
After submitting, the ticket appears in your ticket list with an Open status.
Viewing Tickets
The Support page shows all your tickets as cards with their subject, status badge, category badge, creation date, and message count.
Use the controls at the top to find specific tickets:
- Search — Filter by subject text
- Status filter — Show only Open, In Progress, Resolved, or Closed tickets
- Category filter — Show only Billing, Bug, Feature Request, or General tickets
Click any ticket card to open its detail view.
Ticket Detail and Messaging
The ticket detail view shows the full message thread between you and the support team.
Message Thread
Messages appear in chronological order. Each message shows the sender (you or the support team), the timestamp, and the message content. Support team messages are visually distinguished with a different background color.
Replying
Type your reply in the text area at the bottom of the thread (up to 5,000 characters) and click Send or press Cmd+Enter (Mac) / Ctrl+Enter (Windows) to submit.
You cannot reply to tickets that have been closed. If you need to follow up on a closed ticket, create a new one referencing the original.
Ticket Statuses
| Status | Meaning |
|---|---|
| Open | Ticket submitted, awaiting support team review |
| In Progress | Support team is actively working on your issue |
| Resolved | Issue has been addressed by the support team |
| Closed | Ticket is closed — no further replies can be added |
Closing a Ticket
You can close a ticket at any time from the detail view by clicking the Close button. Once closed, no further messages can be added to the thread.
Contact
For urgent matters outside the dashboard:
- Email — Contact us at hello@communityswarm.com for account or billing inquiries