Privacy Policy

1. Introduction

Community Swarm ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered community management platform for Discord and Telegram.

2. Information We Collect

2.1 Account Information

• Email address and password (hashed)
• Name and organization details
• Billing information (processed securely via our payment provider)
• OAuth tokens for connected platforms (encrypted)

2.2 Community Data

• Messages from connected Discord servers and Telegram groups
• User identifiers and display names within those communities
• Message timestamps and channel/group information
• Sentiment analysis scores and topic extractions

2.3 Usage Data

• Dashboard interactions and feature usage
• API requests and response times
• Device information and browser type
• IP addresses (anonymized for analytics)

3. How We Use Your Information

• To provide and maintain our AI monitoring and engagement services
• To perform sentiment analysis and generate community insights
• To power AI persona responses within your communities
• To send you service-related notifications and updates
• To process payments and manage your subscription
• To improve our services through aggregated, anonymized analytics
• To detect and prevent fraud or abuse of our platform

4. Data Security

We implement industry-leading security measures to protect your data:

• Encryption at Rest: All credentials and sensitive data are encrypted using AES-256-GCM with envelope encryption
• Encryption in Transit: All API communications use TLS 1.3
• Access Controls: Strict role-based access to production systems
• Audit Logging: Comprehensive logs of all data access and modifications
• Regular Audits: Periodic security assessments and penetration testing

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Cloud hosting (AWS), payment processing (NOWPayments), and AI providers (Google) who are bound by data protection agreements
• Legal Requirements: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Retention

We retain community message data for up to 90 days for analysis purposes. Account information is retained for the duration of your subscription plus 30 days. You may request deletion of your data at any time by contacting us at privacy@communityswarm.com.

7. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Rectify inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: